To place an order for our export-quality products, start by browsing our online store and selecting the items that meet your requirements.

Since we operate via a direct inquiry system rather than an automated shopping cart, you should download the official Purchase Order (PO) form directly from our website to initiate the process. Once you have completed the form with the product details, desired quantities, and your shipping destination, please email it back to us for review.

We will then reply within 24 hours with a formal quote that includes final pricing and estimated shipping leads. To finalize the transaction, simply confirm the quote via email, after which we will issue a Proforma Invoice with payment instructions and move your order into the shipping phase.

We currently accept payments exclusively via Bank Transfer. This method ensures a secure and direct transaction. Once you are ready to proceed with an purchase order following an email inquiry, we will provide the official bank account details required to facilitate the transfer. Please note that purchase order will be processed once the transfer has been confirmed by our financial institution.

You can contact our customer service by emailing to the email address mentioned in Contact Us.

No, we do not handle international shipping directly. All international purchase orders and shipping are managed exclusively by Raz Corporation.
For shipping rates, delivery timelines, or inquiries regarding purchase orders outside of our domestic service area, please contact Raz Corporation directly.

Once your ordered item has shipped, you will receive an email with tracking information.

If you receive a damaged item, please contact our customer service within 24 hours with photos of the damage for solution.
To ensure your request is processed as quickly as possible, please follow these steps:
How to Resolve the Issue
1. Document the Damage: Take clear, well-lit photos of the damaged product and the shipping box it arrived in (including the shipping label).
2. Contact Us Immediately: Reach out our customer service via phone or email. Timely reporting is essential for your claims.
3. Keep the Packaging: Do not throw away the box or packing materials until your claim is resolved, as the carrier may require an inspection.
4. Wait for Verification: We will review your photos. Once verified, we will offer a solution based on your preference and item availability.
Available Solutions
Depending on the situation, we typically provide one of the following options:
· Replacement: We will ship a brand-new item to you at no additional cost.
· Full Refund: We will issue a refund to your original payment method.
·
Note: Please do not return the damaged item until instructed to do so by a representative. In many cases, we may ask you to dispose of the item safely rather than shipping it back.

You can change or cancel your purchase order within 24 hours of placing it. After that, it may not be possible.

Estimated delivery time varies by location, if customer living in same city of ours, its usually within 5 business days after receiving purchase order but if the customer pay full amount of the product's price. Otherwise if customer living in other city, its usually within 10 business days

Currently, we do not offer in-store pickup options.

Yes, for purchase orders within Bangladesh, all prices are inclusive of VAT. We believe in transparent pricing, so the amount you see on our website already includes the applicable Government VAT. You won't face any extra tax calculations at checkout.

If you do not receive your ordered item within the estimated delivery time, please contact our customer service for assistance.
To help us resolve the issue as quickly as possible, we recommend taking the following steps:
· Check Your Tracking Link: Verify the latest status of your shipment via the tracking link provided in your shipping confirmation email.
· Verify the Shipping Address: Double-check your order confirmation to ensure the delivery address provided was correct and complete.
· Look for a Delivery Notice: Sometimes couriers leave a "missed delivery" card or place the package in a secure location (like a porch, building manager, or neighbor).
· Contact Us: If the package is marked as "delivered" but you cannot locate it, or if there has been no movement on the tracking for more than 3 business days, please reach out to our customer service with your purchase order number.
We are committed to ensuring you receive your purchased item. If an item is confirmed lost in transit, we will arrange for a replacement to be sent or issue a full refund to your original payment method.

Yes, you can. We welcome bulk and wholesale inquiries.
Please note that all large-volume requests and bulk orders are directly handled by Raz Corporation, our parent company. This ensures you receive dedicated support, customized logistics, and the most competitive wholesale pricing available.
How to Place a Bulk Order
To get started with a bulk purchase, please follow these steps:
· Contact Raz Corporation: Reach out to the sales via phone or email.
· Provide Details: Include the specific products, quantities, and your required delivery timeline.
· Receive a Quote: A dedicated personnel from Raz Corporation will review your request and provide a formal quote tailored to your needs.
Note: Minimum Order Quantities (MOQ) may apply depending on the product category. For more specific information, please contact the Raz Corporation directly via phone or email.

We definitely aim to restock our popular items whenever they are available from our partners.

We value your input and like hearing about your experience with our products! You can share your feedback in two ways:
· Email Us: To provide detailed feedback or share your thoughts directly with us, please send an email to our Customer Service. We review every message to help improve our offerings.
· View Customer Reviews: To see what others are saying, feel free to visit our dedicated Feedback Webpage, where we showcase reviews and experiences from our customers.

Currently, we do not offer free shipping on our products. Shipping costs are calculated based on your delivery address and the weight of your ordered item.
However, if you are looking for free shipping options, you may want to check with Raz Corporation, as they do provide free shipping on their items.

Since we process payments exclusively through direct bank transfers, your transactions are protected by the high-level security protocols of the banking system. Here is how we ensure your payment is secure:
· Official Bank Details: We only provide our banking information via a formal proforma invoice or through our verified business email. Never send funds to accounts provided through unofficial channels or social media messages.
Verification of Identity: Always ensure that the Account Name and IBAN/Routing Number exactly match the official details provided on your proforma invoice.
· Payment Confirmation: Once you complete the transfer, you will receive a unique transaction reference or receipt from your bank, which serves as your proof of payment. Once the transfer is complete, please share a copy of the transaction receipt or reference number with us. This allows us to manually verify the deposit and provide you with a formal acknowledgment of receipt.
Direct Communication: If you have any doubts regarding the banking details provided, we encourage you to call our office directly to verify the information before initiating the transfer.
· Direct Banking Environment: At no point do we ask for, access, or store your private banking credentials.
Verification Protocol: If you receive any updated banking instructions that seem unexpected, please contact us directly via phone to confirm the details before initiating the transfer.

Yes. We are committed to protecting your privacy and ensuring that your personal information is handled securely. For more specific information on how we collect, use, and protect your details, please read our privacy notice.

Since we operate email-based purchase order system rather than a traditional automated shopping cart, we do not maintain a centralized customer login or "Purchase History" dashboard on the website.
To track your previous purchase orders, please refer to the confirmation emails and correspondence sent to your inbox. If you need a formal summary of your past transactions for your records, feel free to contact our customer service via email, and we will be happy to provide a manual statement for you.

Currently, we do not offer gift wrapping services, but we are considering it for the future.

We do not have a price matching policy at this time, but we try to offer competitive pricing on all our products.

No, you cannot. At Raz Corporation, we have recently updated our payment policies, and store credit is no longer accepted as a valid form of payment for new purchases.

Our customer service hours are Monday through Friday, from 9 AM to 5 PM (local time).

Yes, you can request a catalog via our customer service, and we will send it to you.

If a product is discontinued, we recommend to visit our website regularly for new arrivals.

You must contact our customer service for authorization before reselling our products.

Feel free to reach out to our customer service for any further questions or concerns.

If your ordered item is lost in transit, please contact our customer service for assistance in resolving the issue. At Raz Corporation, we take full responsibility for your package until it reaches your doorstep. If your tracking information hasn't updated or the carrier confirms a loss, we are committed to making it right.
Our Resolution Process
Once you report a lost shipment, we initiate a formal investigation with the carrier. Depending on the outcome, we offer the following solutions:
· Complimentary Replacement: We will ship out a replacement of your original order immediately (subject to stock availability) via expedited shipping at no extra cost to you.
· Full Refund: If the item is out of stock or you prefer not to wait for a replacement, we will issue a full refund to your original payment method, including all shipping fees.
Steps to Take
1. Check the Threshold: Please wait 3 business days past the estimated delivery date, as carriers occasionally mark items as "delivered" prematurely.
2. Verify the Address: Double-check your order confirmation to ensure the shipping address provided was 100% accurate.
3. Contact Us: Reach out to us with your Purchase Order Number and Tracking ID.
Note: Raz Corporation covers all costs associated with lost transit. You will never be asked to pay for a second shipping fee if your first package fails to arrive due to carrier error.

If you receive the wrong item, please contact our customer service within 24 hours for a solution. At Raz Corporation, we prioritize accuracy, and we want to correct any errors as quickly as possible to get the right product into your hands.
Our Solution
Once you notify us of the error, we will implement the following recovery steps:
· Prepaid Return Label: We will email you a prepaid shipping label immediately. You won't have to pay to send the incorrect item back to us.
· Immediate Reshipment: We don't wait for the wrong item to arrive back at us. As soon as your return package is scanned by the carrier, we will trigger the shipment of your correct ordered item with Priority.
. · Quality Guarantee: If the correct item is no longer in stock, you will receive a full refund or the option to choose an alternative product of equal value.
How to Report the Error
To ensure a smooth exchange, please follow these three steps:
1. Keep the Packaging: Ensure the item remains in its original packaging and is unused.
2. Take a Photo: Snap a quick picture of the incorrect item and the packing slip. This helps us identify where the mix-up occurred.
3. Email Support: Send the photo and your Purchase Order Number to our customer service. We will respond within one business hour with your return label.
Note: Please do not peel off tags or open sealed products before contacting us, as this may complicate the return process. We appreciate your patience while we fix this for you!

Contact our customer service immediately to cancel or change the purchase order if it hasn’t shipped; if it has shipped, wait for delivery and follow our return or exchange instructions (keep packaging and receipts). After we receive and inspect the returned item, we’ll issue a refund or send the correct item, though restocking or return shipping fees may apply.

For shipping within Dhaka city limits and Chattogram city limits, the following standard service options are available based on the country's largest private logistics and parcel network:
1. Counter-to-Counter (Office Delivery)
How it works: The sender drops off the parcel or document at any local booking branch. Once it arrives at the destination zone within Dhaka or Chattogram, the recipient collects it directly from the designated destination branch.
Best for: Cost-effective shipping and flexible collection times for the recipient.
2. Home / Door-to-Door Delivery
How it works: The package is booked at the originating counter and is delivered directly to the recipient’s specified residential or office address within the city limits.
Pricing structure: Rates are categorized by weight segments, commonly managed via color-coded security poly-packs (e.g., under 1 kg, up to 2 kg, and up to 3 kg), with a slight incremental fee added for home delivery compared to office collection.
3. "Condition" Delivery (Cash on Delivery / COD)
How it works: Designed specifically for e-commerce merchants and retail traders. The parcel is delivered to the buyer, and the product value is collected in cash at the counter or doorstep upon delivery. The collected amount is subsequently disbursed back to the original sender.
4. Document & Corporate Express
How it works: A dedicated, high-speed network optimized for lightweight paper documents, bank statements, legal papers, and corporate envelopes (typically weighing between 1 gram to 200 grams) moving between business hubs in Dhaka and Chattogram.
> Pro-Tip: All shipments can be managed or verified by quoting the unique serial number on your booking slip through the centralized national hotline (16214).

Yes, shipping costs are calculated based on your location and the weight of the package.

Yes, we do accept custom orders for specific products, subject to availability.

To initiate a product return, contact us via email with your purchase order details.
While that is the essential first step, the full process generally follows these stages to ensure your refund or exchange is processed quickly:
1. Check Your Eligibility
Before reaching out, please verify that your item meets our return criteria:
Timeframe: Returns must be initiated within 30 days of the delivery date.
Condition: Items must be in their original packaging, unused, and in the same condition that you received them.
Non-returnable Items: Please note that perishable goods, custom-made products, and personal care items are typically exempt from returns.
2. Prepare Your Email
When emailing our customer service, including the following information will help us expedite your request:
Subject Line: Return Request – [Your Purchase Order Number]
Body:
Full Name
Item(s) you wish to return
Reason for the return (e.g., wrong size, defective, changed mind)
Photos of the item (required if the product is damaged or defective)
3. Pack and Ship
Once we approve your request, you will receive a Return Authorization (RA) number and instructions on where to send the package.
Secure Packaging: Use the original shipping box or a sturdy alternative to prevent damage during transit.
Labeling: Clearly write the RA number on the outside of the box.
· Tracking: We highly recommend using a trackable shipping service. We cannot guarantee a refund for items lost in transit without proof of delivery.
4. Refund Processing
After we receive and inspect your returned item, we will send you an email notification. If approved:
Your refund will be processed back to your original method of payment.
Please allow 5–10 business days for the credit to appear on your statement, depending on your bank's processing times.
Note: Unless the return is due to our error (e.g., you received the wrong item), shipping costs for returns are generally the responsibility of the customer and are non-refundable.

Yes, customized and perishable items are non-returnable.

Refunds are typically processed within 5-7 business days after we receive the returned item. Also, If we are unable to deliver your order due to unforeseen circumstances (force majeure), we will notify you via email or phone within 48 hours of your purchase. In these instances, a full refund will be processed within 72 hours of notification. Please note that we will never pressure you, directly or indirectly, to purchase an alternative item as a substitute.

Yes, return shipping costs are the responsibility of the customer.

Yes, we aim to respond to all inquiries within 24 hours.

Raz Corporation works closely with artisans and conduct quality checks for all products.

Currently, we do not have a mobile app, but our website is optimized for mobile use.

Yes, you can purchase items as gifts; just provide the recipient's shipping information.

If you encounter any issues, please follow these steps:
Email Us: Send a detailed message to our customer service email address.
Include Details: Please include your Full Name, Purchase Order Date, and the Product Name in the subject line or body of the email.
Describe the Issue: Briefly explain the problem.
Response Time: We typically reviews all inquiries and responds within 24 hours to provide a resolution.

If the ordered item has not shipped, you can contact us to update your address.
Here is how the process works and what you need to do:
· Before Shipment: If your order status is still "Processing" or "Pending," we can usually update the delivery details for you. Please reach out to our customer service immediately with your Purchase Order Number and the New Address.
· After Shipment: Once an item has been picked up by the carrier and a tracking number has been generated, we are unfortunately unable to change the destination.
· Rerouting Options: In some cases, once the package is with the carrier, you may be able to use their specific "Delivery Manager" to request a package intercept or a hold for pickup at a local facility.
Note: To ensure your items reach you safely, please double-check your shipping details at checkout. We prioritize fast processing.

Yes, you will receive a digital receipt via email after your purchase order is processed.

Double-check your purchase order details, provide complete and accurate shipping information, and ensure payment goes through.

If you haven't received a confirmation email within 24 hours of submitting your purchase order, please follow these steps to verify your purchase order status:
· Check your Spam/Junk folder: Occasionally, automated confirmation emails are filtered out by email providers. Please check these folders and mark our email as "Not Spam."
· Verify your email address: Ensure there wasn't a typo in the email address provided during the checkout or submission process.
· Review your "Sent" folder: If you submitted your order via email, double-check that the message was successfully sent and isn't sitting in your "Outbox."
· Contact us directly: If you still cannot find a confirmation, please reach out to our customer service or via our contact phone number. We can manually verify if your purchase order was received in our system.

After placing your purchase order, you will receive a confirmation email detailing your purchase order number and items purchased.

Currently, all inquiries should go through our customer service. We will relay messages to manufacturers if needed.

We believe in complete transparency. Since our platform operates as a product showcase rather than a traditional shopping cart-based store, here is exactly how our pricing works:
· No Hidden Service Charges: The prices you see on our product pages are the base costs. There are no "processing fees," "convenience charges," or "platform fees" added during the checkout process.
· Custom Quote Approach: Because you complete your purchase via email checkout, we provide a personalized price quote that includes the most accurate shipping rates and any applicable taxes based on your specific location and purchase order volume.
· Transparent Shipping: Since we don't use an automated cart, we calculate shipping manually to ensure you get the best possible rate. This cost will be clearly itemized in our response to your purchase order inquiry.
In short: The total amount you pay is exactly what is agreed upon in our final email confirmation before you fulfill the payment.

If an item goes out of stock after your purchase order is placed, we will notify you via email and provide options for substitution as well as we will not collect payment from you against out of stock product.

We strive for 100% accuracy in our product listings. However, if you receive an item that is materially different from how it was described or displayed on our website (e.g., wrong material, incorrect dimensions, or significant color discrepancy), you are entitled to a resolution. This may include a replacement of the correct item or a full refund, provided the claim is made within our specified reporting window.
The Solution: Step-by-Step Resolution
If you believe an item has been misrepresented, please follow these steps to ensure a quick resolution:
1. Document the Discrepancy
· Take Photos: Capture clear images of the item you received, specifically highlighting the area that differs from the description.
· Keep Packaging: Retain all original packaging and the shipping label, as these may be required for the verification process.
2. Submit a Formal Claim
· Contact Support: Email our customer service with your Purchase Order Number and the subject line "Product Misrepresentation Claim."
· Provide Evidence: Attach the photos and a brief explanation of how the item differs from the website listing.
3. Verification Process
· We will compare your photos against our internal product specifications and the listing data.
· We aim to review and respond to all misrepresentation claims within 2-3 business days.
4. Resolution Options
Once the claim is verified, you can choose one of the following:
· Replacement: We will ship the correct item to you at no additional cost.
· Full Refund: We will issue a refund to your original payment method, including any shipping fees paid.
Note: Please ensure the item remains in its original condition. Items that have been used, washed, or altered may not be eligible for a misrepresentation claim.

If your ordered items exceeds your budget, you will need to adjust the quantity or select a different product before submit purchase order.

Yes, you can order items from various categories in a single purchase order.

Currently, we do not offer item reservations; all items are sold on a first-come, first-served basis.

Yes, but you must contact us for authorization before reselling our products.

If your payment is declined, please check your payment method details or contact your bank for assistance.

We do our best to accommodate special requests, but they may be subject to approval based on product availability.

Please send email to our compliance officer with details about your complaint, and we will work to resolve the issue within 72 hours from receiving your complaint and will inform you about solution through email or phone. Please start your email subject line with: [COMPLAINT] Purchase Order #

Most items are eligible for sale, but certain promotional or limited-edition items may have restrictions.

If you encounter issues with the website, try refreshing the page or accessing it from a different browser. If the problem persists, contact our customer service.

Primary Solution:
If your ordered item arrives after the estimated delivery time, please contact our customer service for assistance.
Policy & Resolution: If your delivery has exceeded the estimated timeframe, we are committed to making it right. Depending on the length of the delay and the circumstances, you are entitled to the following solutions:
· Shipping Fee Refund: If you paid for a specific expedited shipping service and the deadline was missed, we will refund your shipping costs in full.
· Purchase Order Status Investigation: We will contact the carrier to provide you with a definitive delivery date or a reason for the hold-up.
· Cancellation Option: If the item is no longer needed due to the delay, please contact us upon receipt to arrange a free return and a full refund.
How to get help: Please email your Purchase Order Number to our customer service. We aim to respond and provide a resolution within 24 hours.

Unfortunately, we only accept one payment method per purchase order at this time.

Please provide your purchase order number, a brief description of your issue, and your contact details to help us assist you more efficiently.

Customizations must be finalized before placing purchase order. Once submitted, modifications may not be possible.

If your ordered item hasn’t shipped yet, please contact us immediately to update your shipping details. Once shipped, we cannot make changes.

Yes, our terms and conditions is found at the menubar of homepage of our website. It’s recommended to read them before placing your purchase order.

Some products may have specific usage guidelines or restrictions stated in their descriptions. Please check before purchasing.

If you notice any errors in your purchase order confirmation, please contact us as soon as possible to rectify the issue. Timely notification is essential, as once a purchase order enters the processing or shipping phase, we may be limited in the changes we can make.
Step-by-Step Solution
1. Review the Details Immediately Double-check the specific error—whether it is the shipping address, item quantity, or product variation—so you can provide precise information to us.
2. Contact us via Email Send an email to our customer service with the subject line: "URGENT: Purchase Order Correction - [Your Purchase Order Number]". Using a clear subject line helps us prioritize your request before the ordered item is dispatched.
3. Include Necessary Information In your message, please include:
o Your full name.
o Purchase Order number.
o The specific correction needed (e.g., "Change shipping address to..." or "Reduce quantity from 5 to 2").
4. Wait for Confirmation Our customer service will review your request and send a follow-up email confirming that the correction has been made. If the purchase order has already been processed, we will provide guidance on the next steps, such as a return or exchange. Note: We recommend contacting us within 2 hours of receiving your confirmation for the best chance of intercepting the ordered item before it leaves our facility.

We take quality complaints seriously. Please contact our customer service, and we’ll investigate the issue and work towards a satisfactory resolution.
To ensure your dispute is handled as quickly and efficiently as possible, please follow these steps:
Step-by-Step Resolution Process
1. Document the Issue: As soon as you notice a defect or quality concern, take clear photos or videos of the product. Note the specific nature of the problem (e.g., damaged during shipping, material defect, or not as described).
2. Contact Support: Reach out to our customer service team within [Insert Number, e.g., 14] days of receiving your ordered item. Be sure to include your Purchase Order Number and the documentation you gathered.
3. Internal Investigation: we will review your claim. We may ask for additional details or, in some cases, request that the item be returned for physical inspection.
4. Resolution Proposal: Depending on the findings, we will offer a solution tailored to the situation. Typical resolutions include:
o Replacement: Sending a new item at no additional cost.
o Repair: Professional restoration of the product.
o Partial Refund: A discount if you choose to keep the item despite the minor flaw.
o Full Refund: A complete reimbursement if the product is unusable or significantly misrepresented.

We aim to resolve disputes by listening to customer concerns, reviewing relevant details, and providing solutions that meet both parties' needs.

Please send clear photos of the item received, along with your purchase order details, to our customer service to support your claim.

If you disagree with the resolution, you can escalate the issue by requesting to speak with compliance officer.

Yes, we encourage reporting any product issues within 24 hours of product received to ensure timely assistance.

If you need to change your request after submission, please contact our customer service as soon as possible for assistance.
While we strive to be flexible, the ability to modify a dispute depends on how far along it is in our review process. Here is how we handle changes:
How to Update Your Request
· Contact us Immediately: Reach out via phone or Email with your original Dispute Reference Number.
· Provide New Details: Clearly state what has changed. For example, if you originally requested a repair but would now prefer a replacement, or if you found additional evidence to support your claim.
· Check the Status:
o Pending Review: Changes are usually updated immediately.
o Under Investigation: we will attempt to pivot the investigation based on your new request.
o Resolution Issued: Once a final decision has been made, we may not be able to change the request, but we can discuss an appeal or a new inquiry.
Important Considerations
Time Sensitivity: The sooner you notify us, the better. Once a refund has been processed or a replacement item has shipped, we are often unable to reverse the action.

We make every effort to provide accurate descriptions, including sizes and materials, and we may update them based on customer feedback.

We handle intentional damage concerns seriously, we will terminate transactions with the specific customer if necessary. If damage is found to be intentional by the customer, we will deny future sales to the customer.

All business transaction records and correspondences (invoices, receipts, contracts, purchase orders, payment/billing records, shipping documents, emails, transaction logs, and supporting attachments) shall be retained for a minimum of six (6) years from the date created or received.

We do not sell or deliver expired products.

We do not display or sale counterfeit products.

We cannot impose separate delivery charges for different products, even if a single purchase order includes a variety of items. However, if your order requires multiple separate deliveries, we can apply a delivery charge for each shipment. We will ensure this is clearly communicated to you in the invoice issued upon confirmation of your purchase order.

We do not sell to unknown persons.
### Policy Details
To ensure the security and integrity of our transactions, we strictly adhere to a **vetted-buyer policy**. This means:
* **Identity Verification:** All potential customers must complete a standard verification process. *
**Relationship Building:** We prioritize established professional relationships and verified referrals. *
**Safety First:** This policy helps prevent fraudulent activity and ensures our products or services remain in trusted hands.
**Note:** If you are a new customer interested in our items, please reach out via our official contact details to begin the onboarding and verification process. To prevent fraud activity and ensure transaction security, new customer must be verified through reference from existing customer. We reserve the right to decline purchase orders from unverified persons.

If you make an advance payment through any medium (bank transfer) and we fail to supply the product within the specified time for any reason, we are obligued to refund the full amount, paid by you, within a maximum of 10 (ten) days (excluding the processing time required by the respective payment medium). Also we are obligued to refund through the same medium used by you for the original payment (e.g., Bank Transfer, etc.). Moreover, we will have to carry relevant charges for this purpose as well as refund notification to you will be done through email/sms/phone but refund amount will not exceed the paid amount of you.