Frequently Asked Questions

ExportBazar is an online store of Raz Corporation that focuses on sales within Bangladesh. All financial transactions with customers are conducted by Raz Corporation. ExportBazar promotes and markets products of Raz Corporation. This site uses an email-based checkout process rather than a conventional shopping cart system. You can find a variety of Bangladeshi-made export products here at great prices.
To place an order, simply browse our products, and follow step 1 to step 5 which are mentioned in the "SOP for customer" at the bottom of the homepage.
Payment method: Payment Method Payment Method
You can contact our customer service by emailing to the email address mentioned in Contact Us.
Our product return policy allows you to return items within 24 hours of receipt for a full refund or exchange if they are unused and in original condition.
Yes, we offer international shipping to select countries. Charges and delivery times may vary based on your location.
Once your order has shipped, you will receive an email with tracking information.
If you receive a damaged item, please contact our support team within 24 hours with photos of the damage for a resolution.
You can change or cancel your order within 24 hours of placing it. After that, it may not be possible.
Estimated delivery time varies by location, usually within 5-15 business days.
Currently, we do not offer in-store pickup options.
Sales tax is applied based on your location and applicable laws.
If you do not receive your order within the estimated delivery time, please contact our support team for assistance.
Yes, we accept bulk orders. Please contact our sales department for more details.
Yes, we restock sold-out items regularly. You can sign up to be notified when an item is back in stock.
You can leave feedback directly on the product page or contact our support team.
Free shipping is available on orders over a specific amount, which varies by location.
We use secure encryption technology to protect your payment information.
Currently, we do not have a mobile app, but our website is mobile-friendly.
Yes, we take privacy seriously and use the latest security measures to protect your personal information.
If you experience technical issues, please refresh the page or try accessing it from a different browser. If the problem persists, contact our support team.
Yes, you can view your purchase history by logging into your account and navigating to the "Order History" section.
Currently, we do not offer gift wrapping services, but we are considering it for the future.
We take complaints very seriously. Please contact our support team with details, and we will address the issue promptly.
We do not have a price matching policy at this time, but we strive to offer competitive pricing on all our products.
If you notice any issues with a product, please report it directly through the product page or contact our support team.
Yes, store credit can be used for most purchases on our website.
Our customer service hours are Monday through Friday, from 9 AM to 5 PM (local time).
Yes, you can request a catalog via our contact form, and we will send it to you.
If a product is discontinued, we recommend checking back regularly for new arrivals.
You must contact us for authorization before reselling our products.
Feel free to reach out to our customer support team for any further questions or concerns.
You can request a refund by contacting our customer service.
If your order is lost in transit, please contact our support team for assistance in resolving the issue.
If you receive the wrong item, please contact our support team within 24 hours for a solution.
Contact the seller or customer support immediately to cancel or change the order if it hasn’t shipped; if it has shipped, wait for delivery and follow the seller’s return or exchange instructions (keep packaging and receipts). After the seller receives and inspects the return they’ll issue a refund or send the correct item, though restocking or return shipping fees may apply.
Please read Useful Pages and Quick Links at the bottom of our homepage for details.
Yes, many of our products are handmade by skilled artisans in Bangladesh.
There is no minimum order quantity unless specified for specific products.
We offer standard and express shipping options.
Yes, shipping costs are calculated based on your location and the weight of the package.
Yes, we do accept custom orders for specific products, subject to availability.
To initiate a return, contact us via email with your order details.
Yes, customized and perishable items are non-returnable.
Refunds are typically processed within 5-7 business days after we receive the returned item.
Yes, return shipping costs are the responsibility of the customer.
We are available Monday to Friday, from 9 AM to 5 PM (GMT+6).
Yes, we aim to respond to all inquiries within 24 hours.
Yes, we welcome customer feedback and use it to improve our services.
We work closely with artisans and conduct quality checks for all products.
Currently, we do not have a mobile app, but our website is optimized for mobile use.
Yes, you can purchase items as gifts; just provide the recipient's shipping information.
Contact customer support immediately with photos of the damage for assistance.
Email us detailing the issue, and we will resolve it promptly.
If the ordered item has not shipped, you can contact us to update your address.
Contact us, and we will address any discrepancies and provide solutions.
Yes, you will receive a digital receipt via email after your order is processed.
Double-check your order details, provide complete shipping information, and ensure payment goes through.
Gift wrapping is currently unavailable, but we provide quality packaging.
Check your spam folder or contact us to verify your order status.
After placing your order, you will receive a confirmation email detailing your order number and items purchased.
Currently, all inquiries should go through our customer support team, who will relay messages to manufacturers if needed.
All fees are transparent on the checkout page. Ensure to review them before confirming your purchase.
If an item goes out of stock after your order is placed, we will notify you via email and provide options for substitution or a refund.
If you receive an item that does not match the description, please contact our customer support within 24 hours with details, and we will address the discrepancy.
If your order exceeds your budget, you will need to adjust the quantity or select a different product before checking out.
Yes, you can order items from various categories in a single order.
Currently, we do not offer item reservations; all items are sold on a first-come, first-served basis.
Shipping costs are calculated based on your location and the weight of the package during the checkout process.
No, we do not sell or share your personal information with third parties without your explicit consent.
Yes, but you must contact us for authorization before reselling our products.
If your payment is declined, please check your payment method details or contact your bank for assistance.
We do our best to accommodate special requests, but they may be subject to approval based on product availability.
Please contact our customer service team with details about your complaint, and we will work to resolve the issue promptly.
Most items are eligible for sale, but certain promotional or limited-edition items may have restrictions.
If you encounter issues with the website, try refreshing the page or accessing it from a different browser. If the problem persists, contact our support team.
Currently, we operate solely online and do not have physical retail locations.
Yes, you can leave a review on the product page after purchasing an item. Your feedback is valuable to us!
If your ordered item arrives after the estimated delivery time, please contact our customer service for assistance.
We partner with skilled artisans in Bangladesh who create unique and quality products.
Unfortunately, we only accept one payment method per order at this time.
Please provide your order number, a brief description of your issue, and your contact details to help us assist you more efficiently.
Customizations must be finalized before placing an order. Once submitted, modifications may not be possible.
Yes, we are committed to ethical sourcing and work closely with artisans to ensure fair trade practices.
If your order hasn’t shipped yet, please contact us immediately to update your shipping details. Once shipped, we cannot make changes.
Yes, our terms and conditions can be found at the bottom of our website. It’s recommended to read them before making a purchase.
Some products may have specific usage guidelines or restrictions stated in their descriptions. Please check before purchasing.
If you notice any errors in your order confirmation, please contact us as soon as possible to rectify the issue.
Prices may or may not include VAT, depending on your location. Please check during checkout for clarity.
If there’s a discrepancy, please contact our customer support within 24 hours, providing your order number and details of the issue for a prompt resolution.
We take quality complaints seriously. Please contact our support team, and we’ll investigate the issue and work towards a satisfactory resolution.
Yes, items that do not match the description can be returned within our return policy timeframe. Please contact customer service for assistance.
We aim to resolve disputes by listening to customer concerns, reviewing relevant details, and providing solutions that meet both parties' needs.
Please send clear photos of the item received, along with your order details, to our customer service team to support your claim.
If you disagree with the resolution, you can escalate the issue by requesting to speak with a supervisor or a customer service manager.
Yes, we encourage reporting any product issues within 24 hours of receipt to ensure timely assistance.
If you need to change your request after submission, please contact our customer service as soon as possible for assistance.
We make every effort to provide accurate descriptions, including sizes and materials, and we regularly update them based on customer feedback.
due to Bangladesh made products, if any consequences arise, bangladesh will be responsible!!
Our shoes have similar production costs and target margins end up at the same retail price.
We handle intentional damage concerns seriously, we will terminate transactions with the specific customer if necessary. If damage is found to be intentional by the customer, we will deny future sales to the customer.